ITS & IMC: Staffing & Facts

As of September 2020

• ITS/IMC includes 35 permanent staff and managers (org chart). During a typical week we address 500 - 600 requests for help, support, and network access (passwords) in our effort to provide the highest level of customer service to nearly 18,000 students and over 1,100 faculty & district employees, across three sites.
  Current Staffing:

  • Executive Director
  • Administrative Assistant
  • Director of Technology Operations
  • Director, Enterprise Applications & Data Protection
  • Project Manager
  • Manager, Instructional & Support Services
  • Clerical III
  • Clerical II - Evening Help Desk
  • (3) Technical Analyst
  • Technical Trainer
  • Web Developer
  • Telecommunications Technician
  • Database Administrator
  • (2 System Security Administrator
  • (3) System Administrators
  • (2) Computer Lab Technicians
  • (4) Programmer, Analysts
  • (5) Computer Services Technicians
• ITS maintains 40 physical servers hosting over 300 virtual servers and 25 databases, hosting dozens of specalized programs and services

• The Information Multi-Media Center (IMC) is a strategic part of the Information Technology Services instructional support mission. IMC provides a variety of instructional services to students and faculty. Learn more about IMC services at the IMC webpage
  Current Staffing:

  • Manager, Instructional Resources & Design
  • IMC Coordinator
  • (1) Instructional Multimedia Specialist
  • (1) Instructional Multimedia Technical Assistant
  • (1) Technical Trainer
     
• Services include
  • A repository of over 5,000 instructional videos.
  • Publishing classroom lecture podcasts each semester.
  • Coordinating close-captioning; in-house, self-service, and professionally produced.
  • Scheduling and support for the Faculty/Staff Training Room (BE 132), and an 18-seat theater (BE 118).